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Consumers Experiment with Digital AmidaConsumers Experiment with Digital Amid the Pandemic But Companies Miss the Mark on CXthe Pandemic But Companies Miss the Mark on CX, Annual Broadridge CX Study Finds
Over the past year of the COVID-19 pandemic, consumer behaviors have continued to shift and so too have ways in which brands interact with customers. While 70% of North American consumers have taken a step toward greater digital interaction with at least one provider, nearly 60% believe companies need to…
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