Companies Are Striking Out With Customers: Why CX Is Pivotal to Customer Retention and Where Companies Are Falling Short

Consumers are making drastic cutbacks on their spending habits, with nearly two-thirds (65%) cutting spending with companies that don’t meet their CX standards amid ongoing economic uncertainty, according to the latest CX and Communications Consumer Insights survey from global Fintech leader, Broadridge Financial Solutions, Inc. (NYSE:BR). The 5th annual survey…