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Hotel satisfaction reaches record high; Gen Y more critical but not necessarily less loyal.
Four Seasons Hotels and Resorts; Kimpton Hotels; Hilton Garden Inn; Holiday Inn; Drury Hotels; Microtel Inn & Suites by Wyndham; Homewood Suites by Hilton; and Candlewood Suites each rank highest in guest satisfaction in their respective segments. Hotel guest satisfaction has reached its highest level since J.D. Power revised its…
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