How HSBC’s Wealth Intelligence Intends to Enhance Client Experience

Earlier this month, HSBC Private Bank launched Wealth Intelligence, a ‘generative AI-powered ecosystem’, with the aim of assisting its client-facing staff, investment counsellors and product specialists. Wealth Intelligence is the bank’s proprietary AI-powered ecosystem, built by in-house developers and powered by OpenAI’s Large Language Model (LLM). The platform analyses and…