FinTech
The Customer Experience Gap in Communications is Widening Two Years into the Pandemic; Companies Must Adapt or Lose Customers
In the last three years, the percentage of consumers that feel companies need to improve their overall customer experience (CX) has jumped from 35% to 65%, according to global Fintech leader Broadridge Financial Solutions, Inc. Its fourth annual CX and Communications Insights consumer survey examines how B2C communications impact CX….
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